About Me
My background
Hi, I am Cat Lawson. I am a UX lead based in Glasgow, Scotland. I have extensive experience as a web designer, user experience designer and researcher across a range of sectors including:
- publishing
- broadcasting
- financial services
- health and social care
- higher education
- professional qualifications
- agency
I started my career as web designer, transitioning into user experience design in 2014. I believe that user-centred, inclusive and accessible design is good design.
Qualities and values
Agile
I’ve thrive and excel in collaborative, self-organising Agile teams.
Adaptable
I love a good plan but I am flexible enough to make changes to my approach when required.
Collaborative
I have no doubt that respectful collaboration is essential to meet business goals and user needs.
Strong research skills
I believe in the power of usability studies to ensure user needs are met. Whether that is during the discovery phase or the design and development stages.
From as long ago as 2003, as senior web designer for BBC Scotland. I found it fascinating to observe users interact with designs in wildly unexpected ways. Later, through my role as a freelance consultant to a remote usability testing platform I gained valuable insights into what businesses wanted from usability studies. I worked on big brand studies, including Disney, Ugg, Russell Hobbs and the National Trust.
I tailor my methodology to suit the product. My adaptable approach and strong design background enable me to deliver actionable insights that enhance product quality and user satisfaction.
Brand experience
Neilson Norman UX certification
I have completed Neilson Norman UX certification. The courses I studied were:
- DesignOps: Scaling UX Design and User Research
- Discoveries: Building the Right Thing
- Facilitating UX Workshops
- The Human Mind and Usability
- Customer Journey Management
Recent work
Most of my latest work is only available to the NHS Scotland workforce by signing into the Turas platform. The examples below are public facing websites that demonstrate my UX research and design skills.
The Knowledge Network
The digital library for health and social care in Scotland. I was responsible for the UX and visual design directing a senior UX designer and guiding the library team on structuring and writing content.
Workforce Policies
A website for policies that are used across NHS Scotland. I am responsible for the research, UX design and visual design for this website.
National Digital Platform
National Digital Platform is the open platform for public sector in Scotland. I provided research and design for this website, working with the design team on colours and illustrations.
Case studies
I have a variety of experience across multiple sectors, including, broadcasting, higher education, financial services and health. Read my case studies to get a feel for the kind of work I have been doing and my approach to these projects.
My case studies are password protected, if you are visiting my website you probably have my CV which includes the password to view the studies.
“User Research Periscope” by gdsteam is licensed under CC BY 2.0.